Wimba Users: Important information for minimizing technical issues

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Screenshot of a Wimba room
Screenshot of a Wimba room

If you are a frequent Wimba user, then you are likely aware that Wimba relies on a free software called Java to run. In order for you and your students to be able to talk, chat, and view slides, you must be on the latest version of Java.

Java has recently had to release a rapid succession of software updates to address flaws. So, even if you or your students updated Java last week, you may still not be on the latest version.

This post contains important information for successfully updating Java and connecting to Wimba.

Key Steps for Mac Users

There have recently been a few Java updates that especially affect Mac users. If you have an upcoming Wimba session, you may want to share the information below with your students. If you are a Mac user, please do the following:

  • Use Firefox as your browser to connect to Wimba.┬áSafari users have recently had problems trying to connect to Wimba.
  • software update on Mac OSVisit this Verify Java page to make sure that you have the latest version of Java installed. Download the latest version if you are not currently on it.
  • Check your software updates and install any updates to your operating system. Some versions of the Mac operating system include Java updates.
  • Run the Wimba wizard at least an hour before your next session to allow time for troubleshooting if needed. If you have trouble with the wizard, try restarting your computer. If that doesn’t work, contact the Helpdesk for support: 215.951.1860.

General Recommendations

No matter which computer system you use, the following are some general recommendations to ensure the best Wimba experience for each session:

  • On the day of your Wimba session, visit the Verify Java page to make sure that you have the latest version of Java installed. If you do notice that a new version is available, you may want to let your students know that they should update their systems as well.
  • Always run the Wimba wizard before each session. Frequently remind your students to do the same. If you have trouble with the wizard, try restarting your computer. If that doesn’t work, contact the Helpdesk for support: 215.951.1860.
  • When you run the wizard or enter your Wimba room, you may need to first activate a Java plug-in (shown below).

javaplug-in

In-Session Troubleshooting Tips

If something goes wrong during a Wimba session, the following tips may help:

  • Try leaving and re-entering the room (or advise a student to do this).
  • Resizing the Wimba screen can occasionally cause problems. If you do notice strange behavior, avoid resizing the screen when you re-enter the Wimba room.
  • Avoid audio issues by having only one speaker at a time. Mute yourself or release the talk button when a student is speaking and ask other students to do the same. Have students raise their hands and call on one student at a time to avoid echo and feedback.
  • Click on the phone icon for dial-in information.
    Click on the phone icon for dial-in information.

    You and/or your students should dial in if you are having trouble listening or speaking. Click on the telephone icon near the Talk button to quickly locate the phone number and pin information. When students dial in, ask them to mute themselves until they need to speak.

If you experience technical problems during your session, please enter a Helpdesk ticket after the session. This will help us identify and correct issues for later sessions.

Wimba Support

If you are new to Wimba or just looking for general tips to make sure that your sessions go smoothly, contact the ID Team: idteam@lasalle.edu. We’re happy to meet with you either face-to-face or in Wimba to share what we know about making Wimba work for you.

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